In-App Tickets for some products are sent by email from mobile devices while other Apps and Websites offer users direct access to the Support Portal dedicated to specific products.
Help and Support links are normally provided as follows:
- Station App within Settings > Help
- Storm Shield within Settings > Contact > Support
- SnowCast within Settings > Contact
When received, the requests are immediately added to the support queue, and will be addressed by the first available technician.
This support is available 8:30am - 5:00pm EST, M-F (except holidays- See Holiday Schedule for exceptions).
The support queue is also periodically checked during off-time and holidays as well - in fact, the HelpDesk team can work on these tickets anywhere and at anytime they have computer and Internet access!
The pre-composed email sent from within many APPs includes invaluable device and app information that greatly accelerates the resolution of most problems.