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HelpDesk Availability & Holiday Schedule

HOLIDAY SCHEDULE & AVAILABILITY
The Normal Working Days for the Digital HelpDesk support staff are: 8:30am - 5:00pm EST Monday-Friday The Digital HelpDesk is generally not staf...
Thu, 16 Feb, 2017 at 4:28 PM
CHAT Online Sessions
Online CHAT sessions are immediately addressed while online by the available technician. This support is available 8:00am - 5:00pm EST, M-F (excep...
Mon, 31 Oct, 2016 at 2:08 PM
IN-APP Submissions
In-App Tickets for some products are sent by email from mobile devices while other Apps and Websites offer users direct access to the Support Portal dedi...
Thu, 16 Feb, 2017 at 5:15 PM
SUPPORT PORTAL-NEW TICKET Submission
New Tickets sent from the online Support Portals are immediately added to the support queue.  These will be addressed by the first available technician. ...
Fri, 17 Feb, 2017 at 12:41 PM
TELEPHONE Support
Telephone Support (Live) is available when technicians are actually in the office (barring wind, sleet, snow, etc.) and phones will be answered ...
Mon, 31 Oct, 2016 at 2:09 PM